Frequently Asked Questions
Frequently Asked Party Rental Questions
Below you'll find a list of common party rental questions when renting rides and equipment from Jump and Slide Atlanta. We know that this cannot cover every question concerning your rental or use of our website, so if you don't find the answer to your specific question here, please call us at (770)448-5515. We love to hear from our customers; new and old!
Why choose Jump and Slide Atlanta?
Jump and Slide Atlanta is North Georgia's premier source for safe, clean and affordable entertainment for all ages. Throughout the years, we have provided fun and games at well over 7,000 parties and events. Our professional drivers and staff are friendly and well-trained. We routinely clean and inspect all of our equipment before allowing its use. We are licensed and insured for your safety.
What type of parties and events do you provide inflatable Rides and Games for?
Whether you're planning a large festival, community, school, religious event; or backyard party, Jump and Slide Atlanta provides fun rides and equipment for every occasion. Our experienced Event Services Team can assist in planning your event or we can handle everything for you.
How far in advance should I place my reservation?
For your convenience, the fastest way to reserve your party or event equipment is through our website www.jumpandslide.com. Please make your reservations as soon as possible. All of our Rides and Games are very popular and often booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want.
What form of payment do you accept?
In addition to business checks (with prior approval), we accept Visa, MasterCard, Discover and American Express. If you are paying with cash, please have the correct amount. For their safety, our drivers do not carry change.
Do you offer multi-unit discounts?
Jump and Slide Atlanta strives to provide entertainment value without sacrificing quality and safety. In order to assist you in your selection process, our website clearly states pricing and indicates availability of all of our rides, games and equipment. Please see the Package Specials portion of our website for additional discounts or simply call for a customized rental quote.
For pricing or questions regarding large festivals, carnivals, fundraisers, profit-sharing, pay-per-ride events, staffing, etc., please call (770) 448-5515. We can assist you with event planning or handle the entire event for you.
What type of ground surfaces can you set-up on?
If possible, all inflatables and tents should be staked in the ground for safety. If staking is not possible, weights will be required in lieu of stakes. Set-up location and conditions are the responsibility of the customer, and must be identified upon placing rental reservation and cannot be modified once the driver has left the warehouse. Jump and Slide Atlanta is not responsible for damage to underground cabling and/or utilities including irrigation systems. For information regarding utility location dial 811.
Can you set up in a park or other public location?
The customer is responsible for obtaining proper permission and/or permits for equipment rented and placed in parks or other public locations. If proof of insurance is required, please allow 2-3 business days for processing requests.
How many people can play in an inflatable at one time?
Ride loading varies by rider's size and age, equipment size, type and manufacturer. Some inflatables can safely handle more participants than others. General guidelines can be provided by our knowledgeable customer service team. In general, inflatable slides and interactive games allow one to two guests at a time. Most inflatable rides can safely hold between 4 and 10 guests depending on the size of the unit and ages of the riders. Safety recommendations and rules for operation will be provided to you at the time of delivery. Each ride has safety information located on the exterior of the ride and is the definitive source for identifying the safe operation of the ride. Adult supervision is required for safe operation of any inflatable unit.
Are your inflatables safe and clean?
Jump and Slide Atlanta continually purchases inflatables with the newest safety features. We search for manufactures that construct with quality and safety in mind! All of our units are constructed from commercial grade materials with double stitching. All of the materials are fire retardant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled.
All of our inflatables are cleaned and inspected after every rental and are routinely completely disinfected. We are committed to making sure that your children are playing in a clean, healthy, and safe environment.
What is your cancellation policy?
24 Hour Risk-Free Cancellation:
As part of our customer commitment, we offer a 24-hour risk-free cancellation policy which means that after you've placed your order, you have up to 24 hours to cancel for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to the original payment method.
Cancellation requests must be made by 11:59 p.m. the day after the order is placed. This means that if an order is placed on Monday, you have until 11:59 p.m. on Tuesday to cancel the order. Requests must be made over the phone to (404) 537-1805 or via email to firstname.lastname@example.org.
24 Hour Risk-Free Cancellation Policy is only available for orders placed online.
Standard Cancellation Policy
Cancellations made more than five (5) days before the start of the rental period will result in a full refund of payments made in the same manner as payment was received. All cash payments will be refunded via check.
Cancellations processed within five (5) days of the rental period for any reason will result in the issuance of a "raincheck" or customer credit equal to the deposit required to book the event. If payments have been received that are higher than the deposit required to book the event, the excess will be refunded back to the original payment method.
The deadline for canceling an order for a raincheck is 4:00 PM on the day prior to the event start date. Due to the expenses involved with preparation, transportation and loading/unloading equipment, any services canceled after 4:00 PM on the day prior to the event date will result in forfeit of the deposit and a restocking fee equal to 33% of the subtotal in the rental agreement.
Time Period Refund/Raincheck Example
Same Day Full Refund Amount paid = Amount refunded
> 5 Days Full Refund Amount paid = Amount refunded
< 5 Days Raincheck of the deposited amount. Refund of any additional payments made. $200 subtotal = $50 raincheck kept on file for one year. If the order was paid in full, balance after raincheck is refunded.
After 4:00 PM Day Prior or Day of the Event No raincheck. Forfeit deposit. A restocking fee equal to 33% of the order subtotal. $200 subtotal = No refund of $50 deposit and $66.67 in restocking fees. If the order was paid in full, balance after fees would be refunded. Thus, $83.33 would be refunded on this order.
What is the difference between the "delivery fee" and a "travel fee" and why do I see both on my order?
Jump and Slide Atlanta offers a wide range of products which can be delivered for your party and event for a fee. The delivery fee is determined by the type, size, weight and set-up requirements provided by the manufacturer of the equipment. With the exception of tables and chairs which is limited to curbside delivery, the "delivery fee" will include a one time placement of the rental equipment with the set-up discussed in the order process and outlined in the Rental Agreement. Should you change your mind on the placement or set-up conditions including the set-up surface, location, etc. additional charges may apply and set-up may not be possible.
Set-up fees will be charged in certain instances that additional time and work is requested.
Can the inflatables be set-up indoors?
Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 18') to accommodate most inflatables although we have some shorter units. The inflatable must not be set up too near hot lights, fire prevention equipment, air conditioning vents, or any fire hazards. Many gymnasiums, halls, churches, malls, or locations with sufficient height will do just fine.
Is it customary to tip the delivery team?
If you believe the service level warrants a tip, it would certainly be appreciated by these hard working team members that often work long hours in challenging conditions. However, tipping is not required.
What should I do if I lose power or have another problem?
Immediately call your delivery driver or the office 770-448-5515 with any concerns regarding personnel or equipment. In case of a real emergency, dial 911.
Interrupted power is the primary source of inflatable failures. Should the blowers provided to you stop working, immediately remove the children playing in or on it. Then check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.
How much electricity do I need?
Our inflatable rides and games are inflated using a fully enclosed electric blower unit that is powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each blower draws roughly 9-10 Amps (1,000 -1,100W) and some larger units use multiple blowers. Electricity is needed within 100 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.
Concession equipment should not be placed on the same power source. The units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300W).
Jump and Slide Atlanta supplied generators may only be used to power Jump and Slide Atlanta equipment. A generator may be used to power the units if sufficient outlets/power is not available. Please see the accessories portion of our website for pricing.
Still have a question? Call: 770-448-5515