Company Policies

Our Policies
Safety is our primary concern! Jump and Slide reserves the right to refuse setup and early removal at any event that has the potential to cause damage to its equipment and/or event attendees.

Deposits and Payments
For rental orders whose totals are under one thousand dollars ($1000), a minimum $50 deposit or deposit equal to 10% of the order, whichever is larger, will be required for each rental. Unless otherwise agreed, deposit payment is due when the reservation is placed.
For larger orders, above $1,000, a deposit of 25% is required for each rental.
For all rentals requesting residential location set-up of equipment, payment in full for each rental is due prior to the event date. For commercial location rentals, full payment is required prior to equipment set-up.
For your convenience, we accept MasterCard, Visa, Discover, American Express, Cash, and Business Checks with prior approval. We do not accept personal checks.

Cancellations

24 Hour Risk Free Cancellation:

As part of our customer commitment, we offer a 24 hour risk-free cancellation policy which means that after you've placed your order, you have up to 24 hours to cancel for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to the original payment method.

Cancellation requests must be made by 11:59 p.m. the day after the order is placed. This means that if an order is placed on Monday, you have until 11:59 p.m. on Tuesday to cancel the order. Requests must be made over the phone to (770) 448-5515 or via email to info@jumpandslide.com.

24 Hour Risk Free Cancellation Policy is only available for orders placed online.

Standard Cancellation Policy

Cancellations made more than five (5) days before the start of the rental period will result in a full refund of payments made in the same manner as payment was received. All cash payments will be refunded via check.

Cancellations processed within five (5) days of the rental period for any reason will result in the issuance of a "raincheck" or customer credit equal to the deposit required to book the event. If payments have been received that are higher than the deposit required to book the event, the excess will be refunded back to the original payment method.

The deadline for cancelling an order for a raincheck is 4:00 PM on the day prior to the event start date. Due to the expenses involved with preparation, transportation and loading/unloading equipment, any services cancelled after 4:00 PM on the day prior to the event date will result in forfeit of the deposit and a restocking fee equal to 33% of the subtotal in the rental agreement.

Time Period Refund/Raincheck Example
Same Day Full Refund Amount paid = Amount refunded
> 5 Days Full Refund Amount paid = Amount refunded
< 5 Days Raincheck of deposited amount. Refund of any additional payments made. $200 subtotal = $50 raincheck kept on file for one year. If order was paid in full, balance after raincheck is refunded.
After 4:00 PM Day Prior or Day of the Event No raincheck. Forfeit deposit. Restocking fee equal to 33% of the order subtotal. $200 subtotal = No refund of $50 deposit and $66.67 in restocking fees. If order was paid in full, balance after fees would be refunded. Thus, $83.33 would be refunded on this order.

Credit Card Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Liability/Insurance/Safety
Jump and Slide is insured for our joint protection. Please feel free to ask for a copy of our Certificate of Insurance if required by your Institution's policies. Requests for additional insured or other provisions must be placed at least seventy-two (72) hours prior to rental period and may result in additional charges.
On the day of your event, a signature from an adult with a valid state issued identification will be required on our Equipment Rental Agreement, Release & Assumption of Risk. In addition, the responsible adult will also be asked to review safety instructions and document they have done so. In certain instances, an additional Waiver of Liability may be required for event participants. Please download and/or review these documents prior to your event and contact us with any questions. In addition, please review the Operating Procedures and Safety Information on our website's Tutorial page.
Jump and Slide is not responsible for any damage caused by the reasonable requirements for proper set-up and removal of rides and equipment. Renters are recommended to identify and communicate potential complications associated with the delivery, set-up and securing of rides and equipment including underground utilities and irrigation systems.

Inclement Weather
For the safety of equipment and personnel, Jump and Slide may not setup equipment due to weather or site conditions which jeopardize safe operation of the rides and/or equipment. If possible, Jump and Slide recommends that you reserve a suitable alternate indoor location for your event such as a church, gym or community center.
Post setup of any equipment, no refunds/rainchecks will be issued solely due to environmental and/or weather conditions.

Taxes
In accordance with state/local laws, we charge sales tax on all rentals. If your organization is recognized as a tax-exempt organization by the State of Georgia, Jump and Slide, must receive a copy of your tax exemption certificate forty-eight (48) hours prior to your event or we must collect sales tax in accordance with state/local laws. In the State of Georgia, IRS certified Not for Profit Entities are not automatically exempted from State Sales Tax.

Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.




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